Field Support Representative (FSR)

The full-time FSR will be responsible for providing first line support to clients an intelligence analysis platform, along with training on the platform, advice and guidance for the end user, first-line technical support and data management functions.

The role is conducted predominantly at client locations, and may involve travel.

Specific Requirements

  • Be a British Citizen
  • Have significant experience of conducting and managing Intelligence Analysis
  • Be willing to work in non-permissive environments
  • Have Developed Vetting (or be willing to undergo the vetting process)
  • Be a natural and competent user of IT, and have the capability to learn new IT skills quickly
  • Have the ability to communicate technical material to a diverse range of clients
  • Be independent and resourceful enough to operate in locations without supervision

Key Responsibilities

  • Whilst previous exposure to intelligence analysis platforms would be advantageous, a complete training package would be provided for the successful applicants.
  • Providing support to the end users of the intelligence analysis platform. Support will include:
    • Providing first-line technical support in order to maintain smooth running in a working environment, and increase system capabilities as required.
    • Assisting clients in handling data as part of the intelligence cycle.
    • Guiding end users on how best to exploit the capabilities of the intelligence analysis platform.
    • Training users in classroom lessons and on one-to-one tuition.
    • Liaising between the client and rear-based technical and business support elements, both for the intelligence analysis platform and IMSL.
If you're interested the above role, please use the form below to get in contact with us. All correspondence is treated as confidential.
  • Accepted file types: pdf.