Field Support Representative (FSR)

The full-time FSR will be responsible for providing first line support to clients an intelligence analysis platform, along with training on the platform, advice and guidance for the end user, first-line technical support and data management functions.

The role is conducted predominantly at client locations, and may involve travel.

Specific Requirements

  • Be a British Citizen
  • Have significant experience of conducting and managing Intelligence Analysis
  • Have Developed Vetting (or be willing to undergo the vetting process)
  • Be a natural and competent user of IT, and have the capability to learn new IT skills quickly
  • Have the ability to communicate technical material to a diverse range of clients
  • Be independent and resourceful enough to operate in locations without supervision

Key Responsibilities

  • Whilst previous exposure to intelligence analysis platforms would be advantageous, a complete training package would be provided for the successful applicants.
  • Providing support to the end users of the intelligence analysis platform. Support will include:
    • Providing first-line technical support in order to maintain smooth running in a working environment, and increase system capabilities as required.
    • Assisting clients in handling data as part of the intelligence cycle.
    • Guiding end users on how best to exploit the capabilities of the intelligence analysis platform.
    • Training users in classroom lessons and on one-to-one tuition.
    • Liaising between the client and rear-based technical and business support elements.

Closing Date: Friday 11th January 2019

If you're interested the above role, please use the form below to get in contact with us. All correspondence is treated as confidential.
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