Field Support Representative (FSR) Denmark

The full-time FSR will be responsible for providing first line support to clients using intelligence analysis platforms, along with training, advice and guidance to end users, first-line technical support and data management functions.

The role is conducted predominantly at client locations, and will involve travel.

Specific Requirements

  • Be a Danish Citizen
  • Have significant experience of conducting and managing Intelligence Analysis
  • Hold or be willing to undergo appropriate Danish Vetting
  • Be a natural and competent user of IT, and have the capability to learn new IT skills quickly.
  • Have the ability to communicate technical material to a diverse range of clients
  • Be independent and resourceful enough to operate in locations without supervision
  • A complete training package would be provided for the successful applicants.

Key Responsibilities

Providing support to the end users. Support will include:

  • First-line technical support in order to maintain smooth running in a working environment, and increase system capabilities as required.
  • Assisting clients in handling data as part of the intelligence cycle.
  • Guiding end users on how best to exploit the capabilities.
  • Training users in classroom lessons and on one-to-one tuition.
  • Liaising between the client and rear-based technical and business support elements.
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